Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@thetransformationlab.in. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@thetransformationlab.in.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@thetransformationlab.in.

Refund & Cancellation Policy

Last Updated: August 2026

Thank you for choosing The Transformation Lab.

The ₹59 payment made through our website is a slot booking fee for reserving a consultation/session slot.

1. Booking Fee

The booking fee for reserving a slot is ₹59.

By completing the payment, you confirm that you are requesting to reserve a consultation slot with The Transformation Lab.

2. Refund Policy

The ₹59 booking fee is non-refundable once the slot has been confirmed, except where the booking cannot be provided due to an issue from our side.

If The Transformation Lab is unable to provide the booked session, you may be offered:

A rescheduled slot, or
A refund of the ₹59 booking fee, as applicable.

3. Cancellation by Customer

If you need to cancel or reschedule your booking, please contact us as soon as possible using the contact details provided on our website.

Rescheduling may be offered depending on slot availability.

4. Missed Appointments

If you do not attend your scheduled session without prior notice, the ₹59 booking fee may be treated as non-refundable.

A new booking may require a new slot booking fee.

5. Payment Issues

If your payment was deducted but your booking was not confirmed, please contact us with your payment details or transaction/reference information.

We will verify the payment status and assist you accordingly.

6. How to Request Assistance

For any cancellation, rescheduling, refund or payment-related query, contact us at:

Email: support@thetransformationlab.in

Please include your name, registered email/mobile number and payment reference/transaction details where applicable.

7. Refund Processing

Where a refund is approved, the refund will generally be processed through the original payment method, subject to the payment provider's processing timelines.

8. Important Note

The Transformation Lab provides general wellness, nutrition and lifestyle guidance for educational and informational purposes.

Our guidance is not intended to diagnose, treat, cure or prevent any disease or medical condition and is not a substitute for professional medical advice.

Individual results may vary. If you have a medical condition or are taking medication, please consult a qualified healthcare professional before making changes to your diet, exercise or lifestyle.